Delivery Policy

FREE DELIVERY & SHIPPING ON ORDERS $80+

 

For a limited introductory period, Sweet Flour is offering free delivery or shipping on qualifying orders of $80 or more before taxes. This offer cannot be combined with discounts or other promotions.

  • Eligible delivery methods: Free delivery applies to Local Delivery (9 AM–5 PM) and free shipping applies to FedEx Ground.
  • Multiple delivery addresses: The $80 minimum applies separately to each delivery address. Each delivery or shipment of $80 or more qualifies. Orders under $80 will be charged the applicable delivery or shipping rate.
  • Exclusions: FedEx 2Day Express, Premium Delivery, and Direct Delivery are not included in this offer.
  • New orders only: This offer cannot be applied to orders that have already been placed.
  • Available for qualifying orders placed online or by phone.
This is a limited-time introductory offer and may be changed or discontinued at any time.

DELIVERY OPTIONS

Some requested delivery dates may be subject to change due to longer than normal transit times. If so, we will contact you to update you of the change.
  • Local Pick-Up Pick-ups are available during open office hours. Pick-up location: 130 Cawthra Avenue, Unit 105, Toronto, Ontario M6N 3C2. For same-day pick-up, call us at 416-763-2253.
  • Local Delivery Available in the Greater Toronto Area. We cannot guarantee specific times for orders placed online. If you require a SPECIFIC TIME, call the store to confirm 416-763-2253. Additional charges will apply. If local delivery is chosen we reserve the right to determine the best delivery service to ship your package in a timely manner and will vary based on the type of item selected and date selected (i.e. cupcakes, cookie cakes and trays will always go with a local courier, while boxes and tins can use a variety of options: Courier, FedEx or Canada Post).
  • Ground Shipping We ship products anywhere in Canada using FedEx and Canada Post. We reserve the right to determine the best delivery service to ship your package regardless of which company is selected at checkout. Deliveries are shipped between 9:00am and 8:00pm.
  • If the address provided is inaccurate and the package is returned to us, the customer will be charged an additional delivery fee.
  • To ensure freshness, we only ship products outside of Ontario on Monday, Tuesday and Wednesday for orders received before 12:00pm (EST). Orders placed on holidays or outside of these days and cut-off times will be shipped the next available shipping date unless a future date is specified.
  • Product shipping is priced by distance and weight. Ontario and Quebec packages can generally expect to be delivered 2 days after placing the order, subject to weather and delivery conditions.

DELIVERY POLICY

If you have opted in for shipping insurance and your package arrives damaged, lost or stolen, please contact us via email at order@sweetflour.ca or by phone at 416.763.2253. Please note this does not include delays caused by FedEx or other third-party carriers, which are outside of our control.

We cannot guarantee delivery or offer refunds for packages damaged or delayed because the recipient is unavailable or due to circumstances beyond our control. These factors may include, but are not limited to: weather, traffic delays, mechanical issues, strikes, incorrect or incomplete shipping information, or damage caused by animals. 

IMPORTANT DELIVERY INFORMATION

Address & Recipient Information
Please ensure the recipient’s name, delivery address, unit number, postal code, buzzer or access information, phone number, and email address are complete and accurate when placing your order.
After your order is placed, you will receive an order confirmation email showing the shipping or delivery address provided at checkout. Please review this information carefully and contact us as soon as possible if a correction is needed. Sweet Flour does not contact customers to independently verify or confirm delivery addresses.
Once an order has been dispatched or transferred to a delivery or shipping carrier, we cannot guarantee that the address can be changed or corrected. If rerouting is available, additional fees may apply and will be the customer’s responsibility.
Sweet Flour is not responsible for delays, failed deliveries, or orders delivered to an incorrect address when the information provided with the order was incorrect or incomplete. If an order is returned to us or requires another delivery attempt due to incorrect or incomplete address information, additional delivery or redelivery fees may apply.

Local Delivery Tracking
Live tracking by text message is available to Canadian phone numbers only. Tracking updates will also be sent to the email address provided with the order.

Shipping Tracking
For orders shipped through FedEx or Canada Post, we provide a tracking number so you can check your package’s status and contact the carrier directly with delivery questions.

Residential Addresses
A recipient phone number is required for for all deliveries, especially those to buildings without a concierge. If the recipient is unavailable, the driver may leave the package in a location they consider safe. If there is no safe place to leave the package, or the concierge does not accept the package, a redelivery fee will apply.

Hospital Deliveries
While we’d love to help send something sweet, we’re currently unable to deliver cookie gifts directly to hospitals due to their delivery and safety restrictions. We recommend sending your gift to a home or office instead, or checking with the hospital for approved delivery options.

University & Student Residence Deliveries
Delivery and package policies vary by university, college and student residence. Some residences may not accept food deliveries on behalf of students, and our Local Delivery drivers cannot access individual dorm or residence rooms. Please confirm the residence’s delivery policy before ordering and ensure the recipient is available to meet the driver. If the recipient is unavailable and the order cannot be delivered, a redelivery fee will apply.

Hotel Deliveries
All hotel deliveries are left with the front desk or concierge, as drivers cannot access guest rooms. Please confirm that the hotel accepts packages for guests before placing your order. If the hotel refuses or cannot receive the package, a redelivery fee will apply. Hotels may not notify guests when packages arrive, so please ask the recipient to check with the front desk.

Packages Left at the Door or with a Third Party
If you request that your package be left at the door or with a third party, such as a neighbour, doorman or concierge, you accept responsibility for the package once it has been left as instructed. We cannot offer refunds or credits for theft, weather damage, consumption or other damage after delivery. Third parties may not notify recipients when packages arrive, so please ensure the recipient knows to check for their gift.

P.O. Boxes
Delivery to P.O. boxes is not available.

ORDER CANCELLATIONS / CHANGES

To change or cancel an order, please call 416-763-2253. All orders must be cancelled 24 hours in advance. No cancellations, refunds or credits will be granted after this time period, as all products are baked to order.

PRODUCT AVAILABILITY

All our products are baked fresh to order and as a result, on occasion, products listed on the website may be out of stock or on back order due to supplier or other issues outside of our control. If you order one of these products we will notify you in advance of the ship date. At that time you will have the choice of canceling your order or choosing another gift item.