Delivery Policy

DELIVERY OPTIONS

  • Local Pick-Up  You can specify a pick-up date above. Orders are available for pickup by appointment only. You can schedule a pick-up time at check-out in the online store or by calling.   We will honour next day pick-up only if the order was placed before 2:00pm the day prior. Pick-up will be at at 130 Cawthra Avenue, Unit 105, Toronto, Ontario M6N 3C2. For same-day pickup, call us at 416-763-2253.
  • Local Delivery
 is available in the Greater Toronto Area. Orders are delivered between 9:00am to 5:00pm on the day selected. Should you require your delivery before 2:00pm, you can select premium delivery at the check-out. We cannot guarantee specific times for orders placed online. If you require a SPECIFIC TIME, call the store to confirm 416-763-2253. Additional charges will apply.
  • Mail-Order
 We ship products anywhere in Canada; however outside of Ontario, to ensure freshness, we only ship products on Monday, Tuesday and Wednesday for orders received before 2:00 p.m (EST). Orders placed on holidays or outside of these days and cut-off times will be shipped the next available shipping date unless a future date is specified.
 Products are shipped via Canada Post or FedEx and are priced by distance and weight. Ontario and Quebec packages can generally expect to be delivered 2 days after placing the order, subject to weather and delivery conditions.

DELIVERY POLICY

WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.

All gifts are sent with a personal greeting message that you can specify on the order form. For mail-order requests, we provide a Fed Ex tracking number so you can track status of the package and/or contact Fed Ex directly for any problems with delivery.

  • Residential Addresses:
 For all deliveries to a building without a concierge, a phone number for the recipient is required. If a resident is not home the package will be left if the driver deems there is a safe place to leave the package. The driver will leave a message as to where they left the package. If there is no location to leave the package a redelivery fee will be incurred. Furthermore, if the concierge does not accept the package a redelivery fee will be incurred.
  • Left at Door or with a Third Party (e.g. Neighbor or Doorman)
 If a request is made to leave your gift or package at the door or with a third party, you accept all liability and risk for your order. These risks may include (but is not limited to), damage due to poor weather conditions, theft or consumption. No refund or credit is available for such occurrences.
  • Delivery to a P.O. Box is not available.

ORDER CANCELLATIONS / CHANGES

To change or cancel an order, please call 416-763-2253. All orders must be cancelled 24 hours in advance. No cancelations, refunds or credits will be granted after this time period as all products are baked to order.

PRODUCT AVAILABILITY

All our products are baked fresh to order and as a result, on occasion, products listed on the website may be out of stock or on back order due to supplier or other issues outside of our control. If you order one of these products we will notify you in advance of the ship date. At that time you will have the choice of canceling your order or choosing another gift item.

- See more at the following link.