Privacy policy

Effective Date: July 14, 2026

At Sweet Flour Bake Shop, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (sweetflour.ca), place an order, subscribe to our newsletter, or otherwise interact with our business.

1. Information We Collect

We only collect personal information that is necessary to provide you with our products and services. Depending on how you interact with us, this may include:

  • Personal Details: Your name, billing address, shipping address, email address, and telephone number.
  • Payment Information: Payment details required to securely process your purchases. Sweet Flour does not store your complete credit card information.
  • Order Information: Your order history, gift messages, and any information required to fulfill your order.
  • Gift Recipient Information: If you purchase a gift for someone else, we collect the recipient's name, shipping address, phone number (where required for delivery), and any gift message you choose to include.
  • Technical & Usage Data: Your IP address, browser type, device information, cookies, pages visited, and customer service chat history.
  • Communications: Information you provide when contacting us by email, phone, live chat, or through our website forms.

2. How We Collect Your Information

We gather your personal information through a combination of direct interactions and automated technologies:

  • Directly from You: When you place an order, create an account, subscribe to our newsletter, complete a contact form, participate in a promotion, or communicate with us.
  • Automatically: Through cookies and similar technologies when you browse our website.
  • From Trusted Third Parties: Such as Shopify and website analytics providers that help us operate and improve our online store.

3. Why We Collect Your Information

We use your personal information to:

  • Process, prepare, and fulfill your orders.
  • Arrange delivery or shipping and communicate with you regarding your order.
  • Process refunds, exchanges, or cancellations.
  • Respond to customer service inquiries and provide support.
  • Improve our website, products, and customer experience.
  • Analyze website traffic and troubleshoot technical issues.
  • Prevent fraudulent activity and maintain the security of our website.
  • Send promotional emails, newsletters, product updates, and special offers if you have chosen to receive them. You may unsubscribe at any time.

4. How We Share Your Information

We do not sell your personal information.

We only share your information with trusted third parties when necessary to operate our business, including:

  • Shopify, which powers our online store.
  • Payment Processors, to securely process your transactions.
  • Shipping and Courier Companies, to deliver your orders.
  • Technology and Hosting Providers, that help maintain our website and business systems.
  • Analytics and Marketing Providers, that help us understand website performance and improve our services.

These service providers are only authorized to use your information as necessary to provide services on our behalf or as otherwise permitted by law.

We may also disclose personal information if required by law or when necessary to protect the rights, property, or safety of Sweet Flour Bake Shop, our customers, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing and shopping experience.

Cookies help us:

  • Remember the contents of your shopping cart.
  • Save your preferences.
  • Analyze website traffic and performance.
  • Improve the functionality of our website.
  • Support marketing and advertising efforts.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

6. Data Security and Retention

We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or misuse.

While we take security seriously, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request that inaccurate or incomplete information be corrected.
  • Withdraw your consent for certain uses of your personal information, subject to legal or contractual restrictions.
  • Request the deletion of your personal information where permitted by applicable law.
  • Unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

8. Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any changes will be posted on this page with an updated Effective Date.

10. Contact Us

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us:

Sweet Flour Bake Shop
130 Cawthra Avenue, Unit 105
Toronto, Ontario M6N 3C2

Email: info@sweetflour.ca
Phone: (416) 763-2253
Website: https://sweetflour.ca