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Delivery FAQ
If you are not receiving a delivery option during checkout, it is likely because your shipping area is outside of our Same Day delivery zone. If you need assistance placing your order for an alternate day, or have any other questions or concerns, please call us at (416) 763-2253.
If you don't need your order delivered same day, check out our best selling products available for next day shipping.
Pick up is available by appointment at 130 Cawthra Ave., Toronto, M6N 3C2. Please call us at (416) 763-2253.
NOTE: Tracking is only offered for GTA orders sent with Trexity courier services.
A tracking link will be sent to both your email address and the phone number that you provided for the shipping phone number.
If you provide your recipient's phone number, it helps drivers facilitate delivery and allows your recipient to prepare to receive your gift. There is no product or order value information included in tracking links.
However, if you prefer to keep the delivery a complete surprise, please provide your own phone number as the shipping phone number, and tracking will be sent only to you.
**Note: If sending a gift as a surprise via Trexity, please be aware that not all drivers will knock upon arrival. If you are concerned your recipient will not be expecting a package and may miss it, we strongly recommend providing the recipient's phone number so they are prepared to receive a gift.