After paying almost the same amount of the cookie on shipping it was very disappointing that the cookie was not delivered first think in the morning but rather 20 minutes to the deadline of 2pm. I also noticed from photos that the icing was not as requested, Red on the bottom and white on top for the text was requested but it was white on the bottom and red on top. The same went for the icing on the edge of the cookie, the circle dots were suppose to be white but instead they were red. All in all, it was a delicious cookie but presentation was not as requested and delivery was a let down as the celebrant could not share it with staff and simply took it home as school was out by 2:20pm.
Thank you for your feedback. We’re glad you enjoyed the cookie, and we’re sorry the decorating didn’t match your requested colours. We also understand your disappointment with the timing, although delivery was completed within the selected by-2pm window. Someone from our team will reaching out directly to address the decorating error. Thank you!
Very good cookie cake , perfectly cooked and decorated and the delivery was exceptional and on time !!
Hi Jennifer, we're thrilled to hear you enjoyed the cookie cake and our delivery service! We love all those stars - thanks for taking the time to leave us a review!
Delivered on time and with care. Cookie was a huge hit!! And easy to share for days later. We cut some of it up and took it to friends, froze some and she’s still got a container she’s working on. Lasts longer than traditional cake. Will definitely order again. Thank you!
Hi Lino! We're so happy to hear that the cookie cake was enjoyed. And we're glad to heat it froze well - luckily cookies are a bit more forgiving than cake! Can't wait to help with your future orders. Thanks for taking the time to leave a review!
Got this for my son’s 14th birthday, he requested a cookie cake. Did not disappoint! Very delicious and the delivery was flawless. Highly recommend!
We love that your son requested a cookie cake—he's got great taste! 😉 We're so happy to hear he loved it, and we're honoured to have been part of such a special occasion. Thank you so much for your kind review and for recommending us. We truly appreciate it!
The cookie was delicious. It was delivered on time and well packaged. The ordering process was quick and simple. The personalized dessert made the recipient feel special. Thank you.
We love this review! Delicious cookies, easy ordering, and making the recipient feel special -- exactly the experience we hope to create for all of our customers. Thanks so much for the kind words!