As much notice as possible will help us guarantee we can fulfill your order!
For standard orders, if you order by 12pm we can have it ready to ship the next day. If you are ordering large quantities, additional time will be required and depends on product and volume. For custom orders, please allow a minimum of 10 days.
We have a talented decorating team that can make a cookie or cupcake look amazing. Whether it’s hand decorated or custom printed, we are happy to help make a custom creation for you. For custom orders, please allow a minimum of 14 days.
We have a minimum order of 12 for custom cookies or cupcakes.
12 pm, provided we have your item in-stock.
Delivery costs are always extra, so we don’t have a minimum order for delivery… but given how delicious our cookies are, you’re going to want to order a lot. Just a friendly suggestion!
Orders placed online can be completed through our secure checkout. We accept all major credit cards. If your order has been invoiced, orders must be paid by cheque or credit card to confirm the booking for the order.
To change or cancel an order, please call 416-763-2253. All orders must be cancelled 24 hours in advance. No cancellations, refunds or credits will be granted after this time period as all products are baked to order.
We have a lot of fun & exciting catering options to help you celebrate! You can find out more about our catered events here (link to events page)
Unfortunately not - we love butter! The good news is we are always in product development and are considering vegan options, so check back with us often.
We do offer gluten free options - Chocolate Chunk Cookies, Peanut Butter Cookies and a Chocolate Fudge Brownie. These products are not made with gluten containing flour; however, all items are made in a facility where flour is present and therefore may contain trace amounts of gluten.
For all other allergy concerns, we will do our best to accommodate any allergy request, but please note all our products are made in a facility where nuts, eggs, flour, soy, lactose, dairy are present and may contain trace amounts.
Yes, we use pure vanilla extract which contains a level of natural vanilla and a minimum of 35% alcohol.
Our cookies and bars are baked fresh for you and best enjoyed within a few days. For storage, keep covered at room temperature, or for long term, store in an airtight container in the freezer. Do not store in the fridge as this will dry them out!
Our cupcakes are best enjoyed within 2-3 days. They are best enjoyed at room temperature, and should be stored in the fridge.
Our Ready-to-Eat Cookie Dough is best enjoyed within 7 days. It is best enjoyed at room temperature and should be stored in the fridge.
We don’t deliver on weekends yet! Currently we offer delivery Monday to Friday. For more information on our delivery, click here (insert link to delivery page).
For orders being delivered with Fedex or Purolator you will be provided a tracking number to monitor the progress of your package. For orders being sent via courier, you can call 416-763-2253
For orders being delivered via courier:
- Standard delivery is between 9am and 5pm
- Premium delivery is between 9am and 2pm
If you require a SPECIFIC TIME or a delivery outside of our typical time windows, call the store to confirm before placing your order 416-763-2253. Additional charges will apply.
For orders being delivered via FedEx, Purolator or Canada Post, Regular Ground delivery is between 9am and 8pm.
If your order was sent with our regular courier and no one is home, we will attempt to leave the package in a safe location and contact the recipient to inform them that a package has been left for them.
If there is no safe place to leave the package, the courier driver will return the package back to our facility, at which point pick up can be arranged or there will be a re-delivery charge to make a second delivery attempt.
If your order was sent with FedEx, Purolator or Canada Post, they will attempt to re-deliver the package up to three times, at which point a notification will be left for the recipient informing them to pick up their package at a nearby sorting facility or the package will be returned to our location.
WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.
We ship products anywhere in Canada using the following delivery services: FedEx, Purolator and Canada Post. However, some products, due to their fragile nature, are only available for delivery within the Greater Toronto Area or for pick-up in our production kitchen. These items will list the locations they can be delivered to in the product description.
Not yet! ;)
- Local Courier Delivery is available in the Greater Toronto Area. Orders are delivered between 9:00am to 5:00pm on the day selected. We cannot guarantee specific times for orders placed online. If you require a SPECIFIC TIME, call the store to confirm 416-763-2253. Additional charges will apply.
- Ground Shipping - We ship products anywhere in Canada using the following delivery services: FedEx, Purolator and Canada Post. Deliveries are shipped between 9:00am and 8:00pm.
I have ordered many times from Sweet Flour. I live in Cape Breton so it has to travel to me. Never disappointed... safely packaged, and always always delicious. Consistent good treats every time.
Great service, great product ( cupcakes )! Sent as a gift, they loved them. Prompt delivery, great follow up to ensure product was received, as they had to leave at door, because no one answered at the time of delivery. I received an email and a phone call to ensure all was well. Look forward to trying you sweet goods someday, myself. Based on this transaction alone, I would highly recommend 😊
I purchased cookies from Sweet Flour for a work event. The cookies are amazing. I will definitely order from your company again.
I ordered cupcakes for a friend and the sweet flour team so nice! Their customer service is impeccable, they always answer your calls and emails and ship out on the day you request! Plus my friend loved the cupcakes! I will definitely be a customer in the future! Thanks so much guys :)
Online site was so easy to use and the cupcakes were delivered as ordered. The people that received them raved about how good they were.
Ordered 50 set of cookies to celebrate International Women's Day 2019 at the office, all arrived on time, packaging was nice, the message note too and cookies were great, I can only recommend!
I'm based in the US and was looking for a treat to send my Canadian counterparts. I had previously used a US-based company and nothing went smoothly, so this time I wanted to look for a local option. I ordered a dozen spring cupcakes and had them delivered last week. Everyone really enjoyed them - They said they were delicious and adorable. I would definitely consider using Sweet Flour again in the future!
As I winter in Florida I used your bakery in Toronto so I was part of my grandson’s Birthday. When I received the video with candles on your cup cakes and the smile on his face I was really happy that I used your company.
P.S. the family said the cup cakes tasted really good.
I ordered these for my daughter and could NOT be happier with the entire process: the ease of ordering online, notifications on my shipment every step of the way, and the cupcakes, cookies and squares were absolutely beautiful and delicious! Thanks so much!
I sent a cookie to a friend who just had surgery and was in a care facility for a week. It made their day! Thanks again Sweet Flour for making me look extra sweet.
It was a surprise gift for my boyfriend who is a big fan of chocolate! He loved the freshness and the rich flavours! Will order again:)
We ordered a large cookie instead of a cake for my 2 year old son’s birthday and he ate the entire piece! He DOES NOT sit still and he cried we he couldn’t have more. This is a 5 star review from us and our son!
I had purchased two dozen cookies for a friend simply based off the fact that there was a delivery option. I finally had the chance to try them recently and I’m so glad they’re as good as I had hoped for! Looking forward to trying the other flavours.
I purchased cupcakes for my brother's birthday and I couldn't be happier!
I live in Australia, so it was a little worried in purchasing something from a local bakery, and not knowing if he was going to get them or not.
The communication from Sweet Flour Bake Shop was fantastic and made me feel at ease.
He absolutely loved them! And loved the surprise!
It was for my daughter. Since she is away at university I was sad I was going to miss her 20th birthday. But the cookie-cake arrived on time and she loved it. She said it was the best cookie she ever had. Thank you so much.
After putting the order in I noticed that the cookies may not get to the location on time. I gave them a call and they were more than happy to help and they were able to make arrangements so that it would arrive when it needed to!! Highly recommend!!
We ordered this cookie cake to be delivered with 1 day notice. Not only did it arrive on time, but the team absolutely loved it. Thank you so much!
I recently tried Sweet Flour Bake Shop for the first time to surprised my boyfriend with a delivery at work. The delivery was right on time, the cupcakes and cookies we fresh and delicious! Great experience and will definitely be a repeat customer!
Finally an online bakery that delivers. The cookies were delicious, fresh and delivered on the date expected. They didn't last long in the house :)
My daughter loved every one of them....they came on the day I wanted and sooo FRESH...GREAT SERVICE...Thanks again
It was my friends birthday and I was considering sending her flowers but I felt like I wanted to find something fun and different to send her! I found sweet flour bake shop on instagram and fell in love with their content! I purchased a box of assorted cookies and a box of assorted brownies for my friend as a birthday gift! They decorated a happy birthday cookie and delivered it on her actual birthday to her office perfectly! She loved it so much! I will definitely be ordering again!! Thanks again :)
My neice loved the white and milk chocolate chunk cookie cake. It was delicious, perfectly sweet and not a crumb left! Thank you Sweet Flour for delivering on time!
To thank all the individuals who had cared for my cat throughout her life, I ordered a tray of Sweet Flour cookies to be delivered to the veterinary clinic. Paul, with whom I corresponded, ensured that all of my requests were accommodated, even having photos taken of the tray for my pet's memory book. The decorative cookies were lovely and the cookies themselves not only looked wonderful but tasted wonderful, according to the practice's staff. The always superb quality of Sweet Flour's cookies provided a sweet ending to my cat's life, and that's the best kind.
I asked for a fairly large order of cookies & treats for a series of meetings. The person I spoke with was very helpful in sorting out what I needed and how much. The food was delivered in plenty of time, and it was a huge hit. I do have to say I'm not so sure about the recommendation to order roughly 1.5 cookies per person—my boss ate four! Overall, a great experience and I'll definitely be ordering from Sweet Flour the next time I need this kind of thing.
The only service I use when it comes to sending any baked good for holidays, birthdays, anniversaries, special moments etc. Sweet Flour is dependable, reliable and always delivers on time. Prices are fair and the sweets are delicious .
The staff at Sweet Flour kept in touch with me as the recipient of the cookies I sent had been relocated to another hospital. They made sure that the order was delivered to the right place and that I was kept informed and my wishes honoured. Their customer service is impressive.
I love it when everything goes exactly as you planned. Even with special instructions, they came through. Would definitely buy again. Thank you!
Fabulous and a hit as always! This was the 3rd year using Sweet Flour!
I would definitely order these cookies again. They were amazing!!
Very happy with our shortbread gift boxes being sent out to clients. Prompt delivery and lovely packaging. Thanks Sweet Flour!
I ordered a cookie cake for a birthday. Although I did not get to try it. I was told it was fresh and super yummy. The customer service was amazing and very accommodating. I will be back in the near future
We ordered 3 cookie gifts. Ate the 6 cookie assortment. Good sized cookies, decadent and tasty. Can’t wait to see what the shortbread is like. Cookies arrived in lovely packaging. Would order again.
Best ginger cookies I’ve ever had!
Superior customer service! I needed something delivered next day and on such last minute notice and they made it happen. There was a minor issue that was not their fault but handled it in the most professional manner. Again, customer service level was top notch. The cookies...well they speak for themselves...absolutely delicious and oh so chewy! Will definitely order again...and again.
I ordered these as a birthday gift for my sister to be delivered and although I wasn't there to see nor taste them, my sister and brother in law said they were great. Im glad to know that I was able to order something from the states and have the peace of mind knowing they were delivered on the date I needed them and in great condition with freshness!
Phenomenal customer service - rushes my delivery for me and so pleasant to deal with.
Cookie was a gift, but apparently delicious!