F.A.Q.

Ordering How-To Product Info Delivery

• How much notice do I need to give?

As much notice as possible will help us guarantee we can fulfill your order!

For standard orders, if you order by 12pm we can have it ready to ship the next day. If you are ordering large quantities, additional time will be required and depends on product and volume. For custom orders, please allow a minimum of 10 days.

• Do you do custom orders? How much notice is required?

We have a talented decorating team that can make a cookie or cupcake look amazing. Whether it’s hand decorated or custom printed, we are happy to help make a custom creation for you. For custom orders, please allow a minimum of 14 days.

• Is there a minimum qty order on custom decorated cookies or cupcakes?

We have a minimum order of 12 for custom cookies or cupcakes.

• What is the cut-off for next day delivery?

12 pm, provided we have your item in-stock.

• Is there a minimum order for delivery?

Delivery costs are always extra, so we don’t have a minimum order for delivery… but given how delicious our cookies are, you’re going to want to order a lot. Just a friendly suggestion!

• How do you take payment?

Orders placed online can be completed through our secure checkout. We accept all major credit cards.  If your order has been invoiced, orders must be paid by cheque or credit card to confirm the booking for the order.

• Can I cancel my order once it’s been placed?

To change or cancel an order, please call 416-763-2253. All orders must be cancelled 24 hours in advance. No cancellations, refunds or credits will be granted after this time period as all products are baked to order.

• Do you cater events?

We have a lot of fun & exciting catering options to help you celebrate! You can find out more about our catered events here (link to events page)

• Do you have vegan products?

Unfortunately not - we love butter! The good news is we are always in product development and are considering vegan options, so check back with us often.

• Do you offer gluten free options? Are your products nut/eggs/flour/soy/lactose/dairy free?

We do offer gluten free options - Chocolate Chunk Cookies, Peanut Butter Cookies and a Chocolate Fudge Brownie.  These products are not made with gluten containing flour; however, all items are made in a facility where flour is present and therefore may contain trace amounts of gluten.

For all other allergy concerns, we will do our best to accommodate any allergy request, but please note all our products are made in a facility where nuts, eggs, flour, soy, lactose, dairy are present and may contain trace amounts.

• Are your products kosher?

No.

• Do your products contain alcohol (vanilla extract)?

Yes, we use pure vanilla extract which contains a level of natural vanilla and a minimum of 35% alcohol.

• What is the shelf life of your products and how should I store them?

Our cookies and bars are baked fresh for you and best enjoyed within a few days. For storage, keep covered at room temperature, or for long term, store in an airtight container in the freezer. Do not store in the fridge as this will dry them out!

Our cupcakes are best enjoyed within 2-3 days. They are best enjoyed at room temperature, and should be stored in the fridge.

Our Ready-to-Eat Cookie Dough is best enjoyed within 7 days. It is best enjoyed at room temperature and should be stored in the fridge.

• Do you deliver on weekends?

We don’t deliver on weekends yet! Currently we offer delivery Monday to Friday. For more information on our delivery, click here (insert link to delivery page).

• How do I find out my estimated time of arrival?

For orders being delivered with Fedex or Purolator you will be provided a tracking number to monitor the progress of your package. For orders being sent via courier, you can call 416-763-2253

• What time will my order be delivered? How can I make sure my gift has been delivered?

For orders being delivered via courier:
- Standard delivery is between 9am and 5pm
- Premium delivery is between 9am and 2pm

If you require a SPECIFIC TIME or a delivery outside of our typical time windows, call the store to confirm before placing your order 416-763-2253. Additional charges will apply.

For orders being delivered via FedEx, Purolator or Canada Post, Regular Ground delivery is between 9am and 8pm.

• What happens with my delivery if no one is home to receive it?

If your order was sent with our regular courier and no one is home, we will attempt to leave the package in a safe location and contact the recipient to inform them that a package has been left for them.

If there is no safe place to leave the package, the courier driver will return the package back to our facility, at which point pick up can be arranged or there will be a re-delivery charge to make a second delivery attempt.

If your order was sent with FedEx, Purolator or Canada Post, they will attempt to re-deliver the package up to three times, at which point a notification will be left for the recipient informing them to pick up their package at a nearby sorting facility or the package will be returned to our location.

WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.

• Do you deliver cupcakes/cookie cakes to my area?

We ship products anywhere in Canada using the following delivery services: FedEx, Purolator and Canada Post. However, some products, due to their fragile nature, are only available for delivery within the Greater Toronto Area or for pick-up in our production kitchen. These items will list the locations they can be delivered to in the product description.

• Do you ship internationally?

Not yet! ;)

• How do you ship your products?

- Local Courier Delivery is available in the Greater Toronto Area. Orders are delivered between 9:00am to 5:00pm on the day selected. We cannot guarantee specific times for orders placed online. If you require a SPECIFIC TIME, call the store to confirm 416-763-2253. Additional charges will apply.

- Ground Shipping -  We ship products anywhere in Canada using the following delivery services: FedEx, Purolator and Canada Post. Deliveries are shipped between 9:00am and 8:00pm.

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