As much notice as possible will help us guarantee we can fulfill your order!
For standard orders, if you order by 12pm we can have it ready to ship the next day. If you are ordering large quantities, additional time will be required and depends on product and volume. For custom orders, please allow a minimum of 10 days.
To change or cancel an order, please call 416-763-2253. All orders must be cancelled 24 hours in advance. No cancellations, refunds or credits will be granted after this time period as all products are baked to order.
We have a number of coupon codes available through the year. The best way to receive our latest offers is to sign up for our newsletter.
Coupon codes can be entered on the payment screen of the checkout.
Coupon codes are one use per customer. They cannot be used in conjunction with other offers. Codes are for online use only and cannot be used for phone orders, multi-recipient orders, custom orders, or orders totaling $500 or more. We reserve the right to withdraw, amend or limit any offer without prior notice.
All of our products are vegetarian except those containing marshmallows which use gelatin. Products containing marshmallow are as follows: S'Mores Pizza Cookie, S'Mores Cupcake, S'Mores Cookie Dough, After Dark Cookie Dough, Midnight Affair Fully Loaded Cookies, and Stardust Fully Loaded Cookie
Please note that we use butter and eggs in the majority of our products.
For vegan products, we are currently in testing phase (banana oreo cookies, anyone?!?) so be sure to check back with us often.
Our cookies and bars are baked fresh for you and best enjoyed within a few days. For storage, keep covered at room temperature, or for long term, store in an airtight container in the freezer. Do not store in the fridge as this will dry them out!
Our cupcakes are best enjoyed within 2-3 days. They are best enjoyed at room temperature, and should be stored in the fridge.
Our Ready-to-Eat Cookie Dough is best enjoyed within 7 days. It is best enjoyed at room temperature and should be stored in the fridge.
For orders being delivered via courier:
- Standard delivery is between 9am and 5pm
- Premium delivery is between 9am and 2pm
If you require a SPECIFIC TIME or a delivery outside of our typical time windows, call the store to confirm before placing your order 416-763-2253. Additional charges will apply.
For orders being delivered via FedEx, Purolator or Canada Post, Regular Ground delivery is between 9am and 8pm.
If your order was sent with our regular courier and no one is home, we will attempt to leave the package in a safe location and contact the recipient to inform them that a package has been left for them.
If there is no safe place to leave the package, the courier driver will return the package back to our facility, at which point pick up can be arranged or there will be a re-delivery charge to make a second delivery attempt.
If your order was sent with FedEx, Purolator or Canada Post, they will attempt to re-deliver the package up to three times, at which point a notification will be left for the recipient informing them to pick up their package at a nearby sorting facility or the package will be returned to our location.
WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.
- Local Courier Delivery is available in the Greater Toronto Area. Orders are delivered between 9:00am to 5:00pm on the day selected. We cannot guarantee specific times for orders placed online. If you require a SPECIFIC TIME, call the store to confirm 416-763-2253. Additional charges will apply.
- Ground Shipping - We ship products anywhere in Canada using the following delivery services: FedEx, Purolator and Canada Post. Deliveries are shipped between 9:00am and 8:00pm.