As much notice as possible will help us guarantee we can fulfill your order!
For standard orders, if you order by 12pm we can have it ready to ship the next day. If you are ordering large quantities, additional time will be required and depends on product and volume. For custom orders, please allow a minimum of 10 days.
We have a talented decorating team that can make a cookie or cupcake look amazing. Whether it’s hand decorated or custom printed, we are happy to help make a custom creation for you. For custom orders, please allow a minimum of 14 days.
We have a minimum order of 12 for custom cookies or cupcakes.
12 pm, provided we have your item in-stock.
Delivery costs are always extra, so we don’t have a minimum order for delivery… but given how delicious our cookies are, you’re going to want to order a lot. Just a friendly suggestion!
Orders placed online can be completed through our secure checkout. We accept all major credit cards. If your order has been invoiced, orders must be paid by cheque or credit card to confirm the booking for the order.
To change or cancel an order, please call 416-763-2253. All orders must be cancelled 24 hours in advance. No cancellations, refunds or credits will be granted after this time period as all products are baked to order.
We have a lot of fun & exciting catering options to help you celebrate! You can find out more about our catered events here (link to events page)
Unfortunately not - we love butter! The good news is we are always in product development and are considering vegan options, so check back with us often.
We do offer gluten free options - Chocolate Chunk Cookies, Peanut Butter Cookies and a Chocolate Fudge Brownie. These products are not made with gluten containing flour; however, all items are made in a facility where flour is present and therefore may contain trace amounts of gluten.
For all other allergy concerns, we will do our best to accommodate any allergy request, but please note all our products are made in a facility where nuts, eggs, flour, soy, lactose, dairy are present and may contain trace amounts.
Yes, we use pure vanilla extract which contains a level of natural vanilla and a minimum of 35% alcohol.
Our cookies and bars are baked fresh for you and best enjoyed within a few days. For storage, keep covered at room temperature, or for long term, store in an airtight container in the freezer. Do not store in the fridge as this will dry them out!
Our cupcakes are best enjoyed within 2-3 days. They are best enjoyed at room temperature, and should be stored in the fridge.
Our Ready-to-Eat Cookie Dough is best enjoyed within 7 days. It is best enjoyed at room temperature and should be stored in the fridge.
We don’t deliver on weekends yet! Currently we offer delivery Monday to Friday. For more information on our delivery, click here (insert link to delivery page).
For orders being delivered with Fedex or Purolator you will be provided a tracking number to monitor the progress of your package. For orders being sent via courier, you can call 416-763-2253
For orders being delivered via courier:
- Standard delivery is between 9am and 5pm
- Premium delivery is between 9am and 2pm
If you require a SPECIFIC TIME or a delivery outside of our typical time windows, call the store to confirm before placing your order 416-763-2253. Additional charges will apply.
For orders being delivered via FedEx, Purolator or Canada Post, Regular Ground delivery is between 9am and 8pm.
If your order was sent with our regular courier and no one is home, we will attempt to leave the package in a safe location and contact the recipient to inform them that a package has been left for them.
If there is no safe place to leave the package, the courier driver will return the package back to our facility, at which point pick up can be arranged or there will be a re-delivery charge to make a second delivery attempt.
If your order was sent with FedEx, Purolator or Canada Post, they will attempt to re-deliver the package up to three times, at which point a notification will be left for the recipient informing them to pick up their package at a nearby sorting facility or the package will be returned to our location.
WE WILL NOT GUARANTEE OR REFUND ANY PACKAGES DAMAGED OR DELAYED IN DELIVERY DUE TO THE RECIPIENT NOT BEING HOME OR CONDITIONS BEYOND OUR CONTROL. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.
We ship products anywhere in Canada using the following delivery services: FedEx, Purolator and Canada Post. However, some products, due to their fragile nature, are only available for delivery within the Greater Toronto Area or for pick-up in our production kitchen. These items will list the locations they can be delivered to in the product description.
Not yet! ;)
- Local Courier Delivery is available in the Greater Toronto Area. Orders are delivered between 9:00am to 5:00pm on the day selected. We cannot guarantee specific times for orders placed online. If you require a SPECIFIC TIME, call the store to confirm 416-763-2253. Additional charges will apply.
- Ground Shipping - We ship products anywhere in Canada using the following delivery services: FedEx, Purolator and Canada Post. Deliveries are shipped between 9:00am and 8:00pm.
The staff at Sweet Flour kept in touch with me as the recipient of the cookies I sent had been relocated to another hospital. They made sure that the order was delivered to the right place and that I was kept informed and my wishes honoured. Their customer service is impressive.
I love it when everything goes exactly as you planned. Even with special instructions, they came through. Would definitely buy again. Thank you!
Fabulous and a hit as always! This was the 3rd year using Sweet Flour!
I would definitely order these cookies again. They were amazing!!
Very happy with our shortbread gift boxes being sent out to clients. Prompt delivery and lovely packaging. Thanks Sweet Flour!
I ordered a cookie cake for a birthday. Although I did not get to try it. I was told it was fresh and super yummy. The customer service was amazing and very accommodating. I will be back in the near future
We ordered 3 cookie gifts. Ate the 6 cookie assortment. Good sized cookies, decadent and tasty. Can’t wait to see what the shortbread is like. Cookies arrived in lovely packaging. Would order again.
Best ginger cookies I’ve ever had!
Superior customer service! I needed something delivered next day and on such last minute notice and they made it happen. There was a minor issue that was not their fault but handled it in the most professional manner. Again, customer service level was top notch. The cookies...well they speak for themselves...absolutely delicious and oh so chewy! Will definitely order again...and again.
I ordered these as a birthday gift for my sister to be delivered and although I wasn't there to see nor taste them, my sister and brother in law said they were great. Im glad to know that I was able to order something from the states and have the peace of mind knowing they were delivered on the date I needed them and in great condition with freshness!
Phenomenal customer service - rushes my delivery for me and so pleasant to deal with.
Cookie was a gift, but apparently delicious!
It was the day before the Night Shift Studio's first anniversary party. I needed a cookie, a big one and I needed it fast. I hit the internet and found Sweet Flour and was I every lucky! The ordering process was easy and simple, the delivery was fast and efficient and above all the cookie was delicious! Thanks Sweet Flour you're the best!
What a wonderful delicious surprise when I received a package of cookies and squares from Sweet Flour Bake Shop for my 65th birthday...everything was so delicious looking I didn’t know what to eat first...nothing lasted long as they were all very tasty. Best birthday ever.
Delicious. The cookies...the customer service...I will gladly gush about y’all anywhere and anytime. You guys have never disappointed – ever. All I hear about is how delicious and beautiful everything was every month. I tried other options too and I got complaints so my team is not shy. :) It's all delicious.
Sent these to some clients as a thank you and they were very happy with product and service. Excellent.
Sweet Flour has become our go to for all those special and even a couple everyday occasions. Always fresh and delicious.
Amazing service!!! It was quick and easy to process everything. The delivery was great timing, I have friends all over GTA and it's hard to travel around with two babies to visit on birthdays. My friends loves cookies and I came across sweet flour and decided to give it a try and they are pretty awesome. Thank you for the amazing service def my go to place for cookies and cupcakes
Well done. I love ordering from the UK for my family in Toronto.
Thank you so much for the cookie delivery I ordered as a gift! The cookies are delicious, they were delivered right on time and the package was beautiful!
The ordering process was so smooth with Paul and the delivery was perfectly on time! The cupcakes were delicious!
This is the only place I go to indulge and get desserts to wow my guests. They’re a hit and my little secret :-)
The cookies have become a family favorite. Great variety, taste, quality and service. A terrific replacement for sending flowers, but a caution, the flowers lasted longer around here.
I ordered a birthday cookie cake & 2 tubs of cookie dough to be delivered to my son on his birthday. The ordering process was quick and straight forward, and the delivery was perfect! My son was absolutely thrilled, and he raved about how awesome it all looked, and how delicious it all tasted! Will definitely use again and would highly recommend
Ordering was easy. Delivery was seamless and I understand they tasted delicious which is high praise considering his mom is a pastry chef in another city!
First off, there could not be a better cookie anywhere than the peanut butter m&m. Wow. Because of my love for these (and their other cookies) I ordered them for a friend. They were super accommodating and included the m&m cookie even though it wasn’t available online, and they got my order our the next day. The recipients loved them - of course and are also raving about them. Great cookies and great service. 6 stars/ 5!
The cookie box was devoured almost as quickly as it was to order them. :) Great treat to gift to loved ones!
I live in the US and have sent my sister in Toronto treats from Sweet Flour twice now. They are fantastic! They deliver quickly with no issues, customer service is phenomenal and according to my sister they are very tasty! I would highly recommend this company.
Absolutely love you guys! Have ordered from you guys before. Unicorn dream is my favourite! THANK YOU!!!
I made an online order with the cookie dough, and although they might not normally ship that they made arrangements for a personal courier. I was very appreciative of the extra abs prompt customer service. I won’t hesitate ordering again, and highly recommend Sweet Flour. Thanks for a great experience!!